Cancellation Policy

1. Order Changes & Cancellation
We understand that sometimes you may need to adjust or cancel your order. Please keep the following in mind:

You have up to 12 hours after placing your order to request modifications or cancellation.

After this period, orders are processed and can no longer be altered or canceled.

2. How to Request a Change or Cancellation?
To modify or cancel your order, please follow these steps:

Gather your order details, including your email, order number, and the requested changes.

Send an email to help@elviana.shop with the subject line: [Modify/Cancel Order + Your Order Number].

3. Refund for Canceled Orders
Once your cancellation request is approved (typically within one business day), your refund will be processed within 3 days.

We value your satisfaction. If you need assistance, follow the steps above, and we’ll be happy to help.

Learn more about our Return Policy.

Go to the Shop

Contact Us
Address: 12 Clos Y Nant, Carway, Kidwelly, Wales, SA17 4JH
Email: help@elviana.shop
Phone: +44 7918109333
Working Hours: 8:00 am – 5:00 pm, Mon-Fri (GMT)

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