Return & Refund Policy
1. 30-Day Return Policy
We provide a 30-day return window. If you are unsatisfied with your purchase, you may request a return within 30 days of receiving your order.
The item must be in its original condition, unused, and in its original packaging.
A valid proof of purchase is required.
2. How to Initiate a Return?
To start a return, please contact us at help@elviana.shop with the following details:
Your order number and full name.
Proof of purchase (e.g., an order confirmation screenshot).
A reason for the return, including images or videos if the item is defective or damaged.
3. Refund Process
Once we receive and inspect your return (typically within 72 hours), we will process your refund within 7 days.
Note: Depending on your bank, it may take an additional 3-5 business days for the refunded amount to reflect in your account.
4. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please reach out to us immediately. We will offer a replacement or a full refund.
5. Exchange Policy
We only offer exchanges for items that are defective, incorrect, or damaged. Contact us to arrange an exchange.
6. Return Shipping Costs
We cover return shipping costs for defective or incorrect products.
Customers are responsible for return shipping costs for non-defective products.
Shipping fees are non-refundable for incorrect product orders made by the customer.
7. Order Cancellations
Orders can be canceled within 12 hours of placement. After this period, cancellation requests may not be accommodated.
If you have any questions, feel free to reach out. We are happy to assist you!
Contact Us
Address: 12 Clos Y Nant, Carway, Kidwelly, Wales, SA17 4JH
Phone: +44 7918109333
Email: help@elviana.shop
Working Hours: 9:00 AM – 6:00 PM, Monday to Friday (GMT)
Follow Us
Pinterest: www.pinterest.com/elvianashops
YouTube: https://www.youtube.com/@elvianashop